Terms & Conditions

Delivery & Returns
All prices shown exclude delivery which is charged at £9.60 per case. On multiple pack deliveries to one address at the same time each additional case is charged at £6.00 per case. Delivery rates apply to mainland England, Wales, southern and central Scotland. For deliveries to the Isle of Wight, Isle of Man, Scilly Isles and the Scottish Highlands and Islands, please contact Gwynt Y Ddraig Cider for a quotation on +44 (0)1443 209852.

Who delivers and when
Gwynt Y Ddraig Cider’s courier is APC Couriers.

Delivery on orders received during the week will normally be made within working 5 days, between 8am and 5pm, Monday to Friday.
Orders received during the weekend will not be processed until the following Monday.
If sending a cheque, please write bank card details on the reverse. Your order will not be despatched until Gwynt Y Ddraig Cider has received notification that your cheque has been cleared. In the event that your cheque does not clear, Gwynt Y Ddraig Cider will email you, requesting alternative funds, but not enter into any other correspondence.
Where Bank or Public Holidays occur delivery will be delayed.

Where we deliver
Gwynt Y Ddraig Cider realises that many people are out at work during the day, so we can deliver to home or business addresses, whether you are ordering for your own consumption or making a gift.

Delivery options
Gwynt Y Ddraig Cider offers two delivery options:

  • 1: Attended - You can nominate that your delivery must be signed for. If you select this option Gwynt Y Ddraig Cider courier will make a single attempt to deliver your purchase to the nominated address, after which they will leave a card, telling you where it can be collected within the balance of 7 days from ordering. If goods remain uncollected after 7 days they will be returned to Gwynt Cider. The person signing must be able to prove that he/she is over the age of 18.
  • 2: Un-attended - You can nominate a safe place where goods can be left (e.g. with a neighbour or by the back door) un-attended. No goods will be left unless we have your specific instructions. Please note, that if you select this option, goods are left entirely at your own risk. You will be asked to nominate an option when ordering

Carriage charges incurred by Gwynt Y Ddraig Cider are not refundable if all attempts to deliver have failed. If your delivery address has a communal entrance our carrier will only deliver if signed for. Please make this clear when ordering.

Merchandise
All prices shown for merchandise include packaging and delivery via Royal Mail.

Returns
By using a specialist delivery service and packing in 7mm thick boxes, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty. If you are not satisfied for any reason with your purchase, we should be notified within 3 working days and the damaged or faulty goods should be returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 28 days, or replacements despatched within 7 working days of receipt of these goods.